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Post Id: 640

Important System Alert

Troubleshooting Audio Issues

Mac users have reported issues that the new GTL VisBridge application is causing audio issues during a video visit. GTL is actively working to resolve the issue.

 

If you are experiencing audio issues, please attempt the following to avoid any further disruption while a resolution in underway:

 

  1. Change web browser to Firefox. If you do not have Firefox, it can be downloaded here.

    • Please Note: Flash may also need to be downloaded.

  2. If issue persists, please attempt your visit from a Windows computer or Android mobile device (download Android apps here).

 

We appreciate your patience while we work to improve your video visit experience.

 

Thank you,

 

The GTL Team


Schedule Visits | Purchase Extra Visits
Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly! Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!
Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility. Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility.


Post Id: 27

Visit from your Android Phone or Tablet

 

Inmate Visit

 

With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device.

 

Download GTL VisMobile

Get it on Google Play               


Post Id: 102

Post Id: 112

 

Residents will receive two (2) FREE 10-minute Internet video calls per week while visitation is closed due to COVID.  All Internet video calls after the two (2) free 10-minute Internet video calls will be at the NEW rates of $6.25 for 25 minutes, or $2.50 for a 10-minute visit. 

 

 

Residents will also receive one (1) FREE 5-minute phone call a week.  This is a permanent program.

 

 

Individuals will be able to have one (1) weekly in-person, face-to-face visit in the Mecklenburg County Jail, in addition to two (2) weekly on-site video communications at the MCSO Administrative Services Building, 901 Elizabeth Avenue.  The one (1) in-person, face-to-face visits and the two (2)on-site video communications are at no charge. Individuals who wish to supplement the above cost-free options may continue to have Internet video calls at a cost of $6.25 for 25 minutes, or $2.50 for a 10-minute visit. Internet visits can be conducted via a webcam enabled computer, or an Android device.  

 

Visitors conduct video visits via stations at the MCSO Administrative Services Building (formerly the Work Release and Restitution Center) located at 901 Elizabeth Avenue in Charlotte, North Carolina. 

 

Please note there is no public parking at the MCSO Administrative Services Building. Please park at the 4th Street Parking Deck (983 East 4th Street in Uptown Charlotte) located at the intersection of 4th and McDowell Streets.

 

Jail Central & Jail North - Video Visitation Hours:

  • Sunday thru Saturday: 8:00am - 11:00am | 1:00pm - 4:00pm | 8:00pm – 10:00pm 

 

 

 

 


Post Id: 290

California Residents Only: Under CCPA you have the right to request what personal information GTL has collected about you in the past 12 months and request that such information be deleted. If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.


Post Id: 441

ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

 

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

 

VisBridge Beta

 

Please Note:?This new application is only for visitors using a desktop or?laptop. Mobile visitors?will continue to?use the current GTL?VisMobile?app.